Returns and refunds
Please read all product descriptions carefully before placing your order.
Due to the nature of our products and for hygiene and health & safety reasons, we do not accept returns or offer refunds for unwanted items or change of mind.
If your order has already been dispatched, it cannot be cancelled.
Faulty, Damaged or Incorrect Items
If you believe your item is faulty, damaged, or you have received the wrong item, please contact us by email within 7 days of your parcel being marked as delivered.
Please include:
Your order number
A description of the issue
Clear photographs showing the fault or damage
We will review your request and, if approved, provide you with the return instructions and return address.
To be eligible for a return or exchange:
The item must be unused and in its original condition.
All original packaging, tags and accessories (where applicable) must be included.
The item must be securely packaged when returned.
We reserve the right to refuse returns that do not meet these requirements.
Return Shipping
Unless the item is confirmed to be faulty or incorrect, customers are responsible for the cost of returning items.
Original shipping charges are non-refundable.
We recommend using a tracked shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Sale Items
All sale and clearance items are Final Sale and cannot be returned or exchanged unless they are faulty or supplied incorrectly.
Order Cancellations
Orders may be cancelled for a full refund before they have been dispatched.
Once an order has been dispatched, it cannot be cancelled.
If a parcel is returned to us because it was refused, unclaimed, or an incorrect delivery address was provided, any refund (where applicable) will exclude the original shipping costs. If you would like the order re-shipped, a new shipping fee will be required.
Shipping Policy
Processing Times
Orders are processed within 2–3 working days, although many orders are dispatched sooner.
Orders placed on weekends or public holidays will be processed on the next working day.
Delivery Estimates
UK Next Day Delivery
Orders must be placed before 11:00am (UK time) on a working day.
Orders placed after 11:00am will be dispatched the next working day.
International Express
Sent via DHL, UPS or DPD.
Estimated delivery: 2–3 working days after dispatch.
International Standard
Sent via Royal Mail.
Estimated delivery: 14–22 working days after dispatch, depending on destination.
All orders are shipped with full tracking.
Please note that delivery estimates are not guaranteed and may be affected by customs processing, weather conditions, courier delays or other circumstances outside our control.
If your parcel has not arrived within the expected timeframe, please allow an additional 7–14 working days before contacting us.
Courier delays, missed deliveries or delayed tracking updates do not qualify for a refund.
Shipping Information
Please ensure your shipping address is correct before completing your purchase.
We are not responsible for delays or non-delivery resulting from incorrect shipping information provided by the customer. If you notice an error after placing your order, please contact us as soon as possible. We cannot guarantee that changes can be made once your order has entered processing.
If a parcel is returned to us due to an incorrect address, failed delivery attempts or being left uncollected, the customer will be responsible for paying the shipping cost for the parcel to be sent again.
International Orders
International customers may be required to pay customs duties, import taxes or other local charges before delivery. These charges are determined by your country’s customs authority and are the responsibility of the customer.
International shipping times may vary depending on the destination and customs clearance procedures.
Important Information
By placing an order with us, you confirm that you have read and accepted our Terms & Conditions, Returns & Refunds Policy and Shipping Policy.
We reserve the right to cancel and refund any order that does not comply with our policies. If this occurs, you will be contacted by email.